Terms & Conditions

Who we are and our Contact Details

This website is operated by, and the goods are supplied by Next Retail Limited trading as Victoria’s Secret (“Victoria’s Secret”, “Next”, “we”, “us”, “our”).

Address: Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT

Company Registration Number: 04521150

VAT Registration Number: 179 7658 90

Privacy Policy: https://www.victoriassecret.ie/en/privacy

Cookie Policy: https://www.victoriassecret.ie/en/privacy

Responsible Person under the General Product Safety Regulations

For any product safety issues please contact us. Contact details below.

Responsible Person	Email Address
Next Retail Limited T/A Victoria’s Secret Product Legislation Team Desford Road, Enderby Leicester LE19 4AT www.victoriassecret.ie	safety@next.co.uk

Orders and Contract

These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a UK resident. By accessing this website and ordering goods from us online you are deemed to have understood and accepted these terms. If you are under 18, you may use the website only with the authority of a parent or guardian. We reserve the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Personal information will be processed in line with our Privacy policy.

Your order for goods is accepted and a contract is formed between you and us at the point we dispatch the goods. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched, we may not accept the order or you may cancel the order. Certain exceptions apply to this, such as orders for personalised items and goods, which cannot be cancelled by you once we have sent confirmation by email that your order has been received, as such goods may already be in production. For a list of exceptions to items you can return please see the section on Exceptions to the Returns Policy which is in the RETURNS POLICY section below.

For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. We shall continue to own any goods ordered by you until it has received payment in full, even though the goods may have already been delivered to you.

Purchases from Victoria’s Secret will be charged the day the goods are dispatched/purchased in-store.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned in accordance with the RETURNS POLICY. All prices shown are cash prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered online may differ from prices in store. You must provide your payment details at the time of placing your order. We will request payment for the full amount on confirmation of your order.

Credit Card Payments

We are unable to accept credit cards that are due to expire within the next five (5) days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

Victoria's Secret Free Delivery

1. Offer available to selected customers, criteria predefined by Victoria’s Secret.
2. Your unique discount code will be provided to you via [email]
3. The discount entitles you to free delivery on your next order.
4. Offer valid between 00:01 (GMT) on [01/04] until 23:59 (GMT) on [30/06] enter the discount code into the promo code box [at checkout/on the shopping bag] to redeem the discount (see point 14).
5. You must be logged into your customer account. The discount code can only be used by the account holder. The offer is non-transferable.
6. There is no limit on the number of times you can use the code.
7. The discount is for online purchases at www.victoriassecret.co.uk only.
8. The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
9. Promotion discount applied will be apportioned across all qualifying items (those not excluded above).
10. Discount cannot be combined with other discounts. Certain multibuy and other product specific offers may still be available but this is not guaranteed. If a product specific offer is available (e.g. multibuy offer), the discount applies after the product specific offer has been applied.
11. If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
12. The discount cannot be exchanged for cash and no refund or change will be given. If eligible items are returned, the offer value or a portion may be deducted from the refund or credit and may not be reused.
13. Usual delivery times, methods and charges and returns policy apply.
14. We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
15. The promoter is Next Retail Limited (trading as Victoria’s Secret), Desford Road, Enderby, Leicester, LE19 4AT.
16. This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.
17. Our privacy policy can be viewed here: www.victoriassecret.co.uk/privacy

Delivery to Stores

Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 9pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement or delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Courier Delivery

Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 9pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, we will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.

For full courier delivery charges, see the delivery charges section.

Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Delivery Charges

These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Next Day Delivery- Excluded Post Codes

The next day delivery service applies to most orders placed before 11pm (or 9:30pm on Saturdays). The next day delivery service is subject to stock and courier availability and demand. When the personal courier service is not available, we will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.

NB If the first 4/5 characters of any of these entries match your postcode (e.g. AB12 3xx), this information relates to you.
AB 31-35 41-54 52 ABERDEEN ; AB 36-38 55-56 83 NORTHERN HIGHLANDS ; EI (ZZ75) ALL 75 EIRE (REPUBLIC OF IRELAND) ; FK 17-21 85 ARGYLL ; GY 9 72 GUERNSEY ; HS 1-9 83 NORTHERN HIGHLANDS ; IM ALL 73 ISLE OF MAN ; IV ALL 83 NORTHERN HIGHLANDS ; KA 27 86 ARRAN ; KA 28 85 ARGYLL ; KW 0-14 83 NORTHERN HIGHLANDS ; KW 15-17 82 ORKNEY SHETLAND ; PA 20-78 85 ARGYLL ; PH 15-18 85 ARGYLL ; PH 19-29 32-33 45-48 83 NORTHERN HIGHLANDS ; PH 30-31 34-44 49-99 85 ARGYLL ; TR 21-25 37 CORNWALL ; ZE ALL 82 ORKNEY SHETLAND ;

Delivery to Evri Parcel Shop

Standard delivery charge to a Evri Parcel shop is £3.50. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Returns Information

If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected from your home cost £2.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.victoriassecret.co.uk/help where we have a full range of information to help you, or call us on 0333 777 4554. For call charges contact your service provider.

Delivery to Alternate Address

This service allows orders placed by to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.

Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

Free Delivery Offers

Free delivery is subject to availability. This offer provides free delivery on your next order. The discount is valid on full-price items only and must be redeemed by entering the promo code at checkout. Free delivery and all promotional codes remain our property, are non-transferable, and may not be copied, shared, or used in conjunction with any other offer. The promo code is valid until 05/01/2026. You must be logged into your customer account to use the code, and it may only be redeemed by the account holder. The offer is limited to one use per customer.

Nextpay Credit Account

Representative 24.9% APR variable.

Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a Nextpay Credit Account.

Your Right to Cancel under Consumer Law

Under consumer law, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you received the goods you ordered (this is sometimes referred to as the “cooling off rights”). This excludes certain goods that we sell, for example, toiletries and cosmetics (where the seal has been broken), and pierced jewellery items.

You must take reasonable care of the goods and not use them. You must return goods in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods, we will not be responsible for any loss or damage to them during transit. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS POLICY section for details of how to return goods to us.

You must not return substitute or alternative items. If you do so, we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset the amount you owe from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.

Further details of how to return goods can be found in the RETURNS POLICY section below.

You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our returns process.

Model Cancellation Form

To Next Retail Limited trading as Victoria’s Secret, Desford Road, Enderby, Leicester LE19 4AT
I hereby give notice that I cancel my contract for the sale of the following goods:
Order received on: [insert date]
Name of customer: [insert]
Address of customer: [insert]
Signature of customer [if sent on paper]
Date: [insert]

Returns Policy

Returns

This section sets out our general returns policy. This returns policy is in addition to your rights under consumer law, and does not limit or affect your legal rights as a consumer to return goods, including your cooling-off rights (see the YOUR RIGHT TO CANCEL UNDER CONSUMER LAW section above).

You may return most items in a new and unused condition with tags attached and wherever possible in the original packaging. If you want to return your order you must do so within 28 days from the day the goods were delivered to either (1) your home address !important; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation. This service is available in most stores and is free of charge. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.

If you are not satisfied with the goods that you have purchased from us, you may return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. Please note this returns period is 14 days longer than the consumer law right of cancellation.

We cannot accept the return of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery (this does not affect your statutory rights, for example where such goods are faulty). See EXCEPTIONS TO THE RETURNS POLICY below.

Returns to a Victoria’s Secret or Next store

Take the item to any Victoria’s Secret or Next store in the Republic of Ireland with your delivery note. Any returns made to a Victoria’s Secret or Next store will be credited to your payment method within 14 days.

Returns by Post

Please use the returns label provided on your delivery note. You must pay the cost of postage and this will not be refunded to you by us. The item(s) will be credited to your payment method within 5 -7 days of receipt of the goods.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. For hygiene reasons, pierced jewellery items, cosmetics, toiletries cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Registration 10% Off

New registration auto incentive

• Upon registering an account the 10% discount will automatically be loaded to your account.
• You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
• The offer can only be used once per customer and will be valid until used.
• The offer is for online purchases only.
• The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
• Promotion discount applied will be apportioned across all qualifying items (those not excluded above).
• If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
• The discount cannot be exchanged for cash and no refund or change will be given.
• Usual delivery times, methods and charges and returns policy apply.
• We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
• The promoter is Next Retail Limited (trading as Victoria’s Secret), Desford Road, Enderby, Leicester, LE19 4AT.
• This promotion is governed by English law and disputes are subject to the jurisdiction of the English courts.

Guest to Full Account 10% Off

• Upon converting a guest account to a full account via the order complete page a 10% discount will be automatically loaded to your account for use on your next order.
• You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
• The offer can only be used once per customer and will be valid until used.
• The offer is for online purchases only.
• The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
• The offer will be apportioned across all qualifying items (those not excluded above).
• If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
• The offer cannot be exchanged for cash and no refund or change will be given.
• Usual delivery times, methods and charges and returns policy apply.
• We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
• The promoter is Next Retail Limited (trading as Victoria’s Secret), Desford Road, Enderby, Leicester, LE19 4AT.
• This promotion is governed by English law and disputes are subject to the jurisdiction of the English courts.

Complaints

If you have a complaint please contact Victoria’s Secret Customer Services, 1800946380 (for call charges please contact your network operator). Victoria’s Secret welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Where complaints related to Consumer Credit are not resolved to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service, for independent investigation. You may also lodge a complaint with the CCPC (https://www.ccpc.ie/).

Website Use

Third Party Links

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.

Liability

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

General

Usage

All products are sold on the basis that they are suitable for private/domestic use only. Please contact us for further information if you intend using any products in a business or public environment such as commercial publicity, fashion performances etc.

Availability

All orders for goods are subject to availability.

Colour of reproduction

We take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Changes

If any of this information changes we will tell you by updating the terms and conditions online or by including details on or with your monthly statement, or by separate note to you.

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.

Copyright

© Copyright Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.

The Victoria’s Secret logos and marks on this website are used by Next under license.

Black Friday Offer

• Offer valid across selected items which can be found https://www.victoriassecret.ie/en/shop/promotion-vsblackfriday-0 and marked as being included in the Black Friday promotion.
• All items in the Black Friday event are subject to availability
• This offer will be available between 08: 00 on 27/11/2025 until 23.59 on 01/12/2025. (See point 12)
• The offer is non-transferable.
• Where there are multiple offers available on items ordered, the offer with the biggest cash saving will be applied.
• Promotion discount applied will be apportioned across all qualifying items.
• The offer can only be used once per customer.
• The offer is for online purchases at https://www.victoriassecret.ie only.
• The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
• The discount cannot be exchanged for cash and no refund or change will be given.
• Usual delivery charges and returns policy apply, however methods and times will vary:
  1. Delivery to stores, home and Evri Parcel shops is available for Black Friday orders.
  2. Next day delivery is not available for Black Friday orders. You will be advised of the estimated delivery date at the time of order.
• We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
• The promoter is Next Retail Limited (trading as Victoria's Secret), Desford Road, Enderby, Leicester, LE19 4AT.
• This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.
• Our privacy policy can be viewed here: https://www.victoriassecret.ie/en/privacy
• See Frequently Asked Questions for further help and information.