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Terms & Conditions

The following document outlines the terms and conditions for the Victoria's Secret website.
Terms Correct as of 13th May 2021

The Victoria’s Secret website is operated by Next Retail Limited trading as Victoria’s Secret under an exclusive licence from Victoria’s Secret. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Victoria’s Secret.

These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over and an Irish resident. By ordering goods from us you are deemed to have understood and accepted these terms.

The supplier of the goods featured is Next Retail Limited trading as Victoria’s Secret. Our registered office is Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales).

You may contact us at this address or by email help.mail@victoriassecret.co.uk or call us on 1800946380. Lines open 8am-10pm UK time, 7 days a week. Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers.

We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit.


Application and Account Details

If you create and use an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to it, and you agree to accept responsibility for all activities that occur under your account or password.

We reserve the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our discretion.

We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.

Mailing List

We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or wish to alert us to duplicate mailings, please call toll-free or email us at help.mail@victoriassecret.co.uk. We are committed to respecting your privacy. To review our privacy policy, please visit https://www.victoriassecret.ie/en/privacy.

Orders and Contract

Your order for goods is accepted and a contract is formed between us when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us.

For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, we shall continue to own any goods ordered until we have received payment in full from you, even though the goods may have already been delivered to you. Purchases from the Victoria’s Secret website will be charged the day the goods are dispatched.

Returns And Your Right To Cancel

Under Article 6 of the Consumer Rights Directive (‘CRD’) you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.

You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 1800946380 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.

If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.

Non-standard delivery charges will not be refunded if you cancel or return your order.

Delivery

Delivery will be confirmed at checkout. Order before 10pm to get free next day delivery to a Victoria's Secret or Next store. Home delivery will incur a €3 delivery charge for each order.

Please allow extra days for local holidays, UK national holidays, weekends and sale time.

Availability

All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.

Colour Reproduction

The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 10 days and is in new condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered may differ from prices in store. We will request payment for the full amount on confirmation of your order.

See below for all the methods we accept for payment of purchases from us.


Online

  • All major credit and debit cards
  • PayPal
  • Applepay

The taking of payment from you by us under any of the means set out above does not indicate that a contract has been formed between you and us.

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

3 for 2 Offers, Multibuys & Bundles are only applicable to UK mainland area.


SheerLuxe Competition

    1. This giveaway (the "Promotion") opens on 23rd August 2022 at 2:00pm and closes on 5th October 2022 at 23:59pm.


    2. This Promotion is open to UK and Republic of Ireland residents (who are currently residing in the UK or the Republic of Ireland (as applicable), aged 18 years or over, excluding employees of Victoria's Secret (as defined in paragraph 21 below) or any of its holding or subsidiary companies, their families, agents or any third party directly associated with administration of the Promotion.


    3. No purchase is necessary to enter the Promotion. To enter the Promotion, entrants must answer the question and complete the details displayed on sheerluxe.com. There is one prize to be won. Details of the prize are set out in paragraph 6 below.


    4. Any attempted form of entry other than as described in these Terms and Conditions is void. Entry must be made by one individual entrant; no group or organisation entries are allowed. Only one entry per individual is permitted.


    5. Victoria's Secret accepts no responsibility for entries not successfully completed due to a technical fault of any kind.


    6. One winner will be selected at random by Victoria's Secret on 6th October 2022 and contacted directly by Victoria's Secret no later than 7th October 2022 via the email address the individual provided when they entered the Promotion. The winner must respond within 30 days with any details requested by Victoria's Secret in order to redeem the prize. In the event the winner fails to respond within such time frame or fails to provide all or any part of the details requested by Victoria's Secret, or is subsequently uncontactable, they shall be deemed to have forfeited their right to receive the prize and Victoria's Secret shall be entitled to randomly select a substitute winner. The provisions of this paragraph 5 shall apply to the awarding of the prize to any such substitute winner.


    7. The prize is one bottle of Victoria's Secret's 100ml BARE Eau de Parfum and either a) where the winner is a resident of the UK, £500 to spend on Victoria's Secret UK or in stores, or b) where the winner is a resident of the Republic of Ireland, €500 to spend on Victoria's Secret Ireland or in stores (the "Prize").


    8. The entirety of this Prize is non-exchangeable, non-transferable and non-refundable and no cash alternative is available for the 100ml BARE Eau de Parfum element of the Prize.


    9. In the event of unforeseen circumstances, Victoria's Secret reserves the right to substitute the Prize for an alternative of equal or greater value.


    10. The Prize must be taken as offered and will only be awarded to the winners as specified in these Terms and Conditions.


    11. The Prize will be sent to the winner within 6 months of the Promotion ending, provided the Winner has provided all the requested information to Victoria's Secret to enable it to send the Prize to the winner, and the exact date will be advised by the Victoria's Secret marketing team to the winner upon winning.


    12. Victoria's Secret's decision regarding any aspect of the Promotion is final and no correspondence will be entered into about it.


    13. The Promotion and these Terms and Conditions are governed by English law and entrants to the Promotion submit to the exclusive jurisdiction of the English courts.


    14. Victoria's Secret must either publish or make available information that indicates that a valid award took place. To comply with this obligation Victoria's Secret will ensure details (being the surname and county of the winner and, if applicable, copies of their winning entries) of the winner will be available for 14 days after the Promotion ends by writing to Victoria's Secret Marketing Glen House, 200-208 Tottenham Court Road, London W1T 7PL. If the winner objects to any or all of their surname, county and winning entry being published or made available, it must contact Victoria's Secret at the address provided in this paragraph 14. In such circumstances, Victoria's Secret must still provide the information and details of the winning entry to the Advertising Standards Authority on request.


    15. Entry into the Promotion in accordance with paragraph 3 of these Terms and Conditions constitutes full and unconditional acceptance of these Terms and Conditions. Victoria's Secret is not responsible for lost, corrupted or delayed entries. Victoria's Secret reserves the right to refuse entry, or refuse to award the Prize, to anyone in breach of these Terms and Conditions.


    16. Victoria's Secret reserves the right to hold void, cancel, suspend or amend the Promotion where it becomes necessary to do so.


    17. Entries that are found to contravene these Terms and Conditions in any respect shall be null and void, regardless of the stage of the Promotion. In the event that the entry of the winner is declared null and void, an alternative winner will be selected in accordance with the process set out in these Terms and Conditions.


    18. Insofar as is permitted by law, Victoria's Secret, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner (or any alternative or substitute winner) or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Prize except where it is caused by the negligence of Victoria's Secret, its agents or distributors or that of their employees. The winner's (or any alternative or substitute winner's) statutory rights are not affected.


    19. Personal data supplied during the course of this Promotion will only be processed as set out in Victoria's Secret's privacy policy. See also paragraph 13 with regard to the announcement of the winner.


    20. Events may occur that render the Promotion itself or the awarding of the Prize impossible due to reasons beyond the control of Victoria's Secret and accordingly Victoria's Secret may at its absolute discretion vary or amend the Promotion and entrants agree that no liability shall attach to Victoria's Secret as a result thereof.


    21. The promoter of this Promotion is Next Retail Limited operating hereunder the name Victoria's Secret, registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (Victoria's Secret).

General Complaints

If you do have a complaint please write to Victoria’s Secret Customer Services, Gedding Road, Leicester, LE5 5DW or call 1800946380 or email help.mail@victoriassecret.co.uk. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk.

Customer Services

If you have an order query please email us at enquiries help.mail@victoriassecret.co.uk or call us on 1800946380 8am-10pm UK time, 7 days a week Please note telephone calls may be recorded for training and quality purposes.

In order for us to help resolve your query as quickly as possible please provide as much detail as you can, including your full name, Customer number & Email address

If any of this information changes we will tell you by updating the terms and conditions online or by including details on or with your monthly statement, or by separate note to you.

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

© Copyright Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.

Main Sale Events

  • **Upto 70% off on selected lines. All items subject to availability. All sale items are subject to availability.
  • Next day delivery is not available for Sale orders.
  • Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.
  • Delivery to stores and Evri Parcel shops is available for sale orders but delivery to DPD Precise is not available.
  • Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
  • See Frequently Asked Questions for further help and information.

Black Friday Event Terms & Conditions Only

  • All Black Friday items are subject to availability.
  • Delivery to stores and Evri Parcel shops is available for Black Friday orders but delivery to DPD Precise is not available.
  • Next day delivery is not available for Black Friday orders.
  • Delivery of in stock items can take up to 21 days. You will be advised of the estimated delivery date at the time of order.
  • The Black Friday offer cannot be used in conjunction with any other discounted offer.
  • During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
  • Our Black Friday and Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
  • Only applicable to items that are marked as being in the Black Friday promotion.
  • See Frequently Asked Questions for further help and information.
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